2. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. Our cookies
We use both session cookies and persistent cookies on this website.
We will send to you the following cookies:
(a) ‘_coachbook_sid’ – We will use this persistent cookie if you click ‘Remember me’ when logging in to keep track of your login information for future uses, this will last for two years, otherwise if this option is not ticked it will be a session cookie and only last for the duration of your browser session.
(b) ‘auth’ – We will use this session cookie to ensure that your account does not logout during your session.
(c) ‘csrf_token’ – We use this random token to ensure that no unscrupulous sites can forge requests while you are logged into the site. It lasts for the same duration as the session cookie.
(d) ‘__cfduid’ and 'gauge' – Used by ZenDesk, a third-party service we use to provide a help system.
(e) bugsnag - Busgsnag is an essential tool to help us identify and report on live bugs in our platform.
(f) firebase - google firebase is the platform used by google to develop mobile apps and the cookies here allow us to use push features on Android.
4. Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
5. Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 23), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on this website.
6. Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 16), you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 23), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
Again, doing this may have a negative impact on the usability of many websites.
7. Contact us
This website is created and operated by Hive Learning Limited, working as a partner to The Secretary of State for Health and Social Care acting as part of the Crown through the Department of Health and Social Care (“DHSC”).
If you have any questions about our cookies or this cookies policy, please contact us:
(a) by email to CookiePolicy@hivelearning.com;
(b) by post to Hive Learning, Att: Legal Department, Hive Learning, Scale Space, 58 Wood Lane, London, W12 7RZ, United Kingdom
This policy was last updated January 2021.